At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!
For one of our clients – a top-tier BPO provider offering exceptional customer support and streamlined business services worldwide, we are looking for – Customer Solutions Consultant with Czech or Danish or Dutch or German (PTE/FTE).
Key Responsibilities:
- Deliver exceptional customer service across phone, chat, and email;
- Ensure high levels of customer satisfaction through effective communication and support;
- Identify, understand, and address customer needs in a timely and professional manner;
- Provide product guidance, technical assistance, and troubleshooting solutions;
- Accurately document interactions and follow internal procedures to resolve cases efficiently.
Requirements:
- Fluency in Czech, Danish, Dutch, or German and English language proficiency at B2 level;
- Strong communication and interpersonal skills;
- Ability to handle customer inquiries professionally across phone, chat, and email;
- Problem-solving mindset with attention to detail and accuracy;
- Availability for standard working hours with optional part-time and potential weekend shifts.
What our client offers:
- Competitive salary package with performance-based bonuses;
- Opportunity to work in a dynamic, multicultural environment;
- Paid initial training and ongoing development programs;
- Clear career path with opportunities for internal growth;
- Supportive team culture and professional work atmosphere.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).
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