Strength. Care. Growth
Did you know that A1 Bulgaria is working on international projects as well?
Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career;
- Meaningful work in a stable and fast-paced company;
- Diversity of people, projects, and platforms;
- A supportive, fun, and inspiring place to work.
Would you like to join us?
Your daily routine would include:
- Provide first-level technical support for all IT systems and services to internal users
- Provide remote desktop support to internal users
- Administer user access and rights to internal and external systems and applications
- Perform monitoring of systems and business processes, do initial analyses of the triggered alerts and escalate to the relevant support units the identified issues
- Lead and coordinate incidents resolution in case of major or critical issues reported
- Respond to queries in ticketing systems or via phone/mail or submit such to responsible units
- Escalate to the next level of support incidents/requests that cannot be handled by 1st level support unit
- Provide feedback to internal and external customers regarding the incidents that have occurred
- Participate and support the auditing process of administration of access and rights to internal systems
- Create and maintain systems and services documentation
- Work on shift as per the shift plan
We’ll know you can make it if you have:
- Experience in applications support and administration, Microsoft products, remote control
- Experience with monitoring and reporting tools
- Basic knowledge of Incident/Problem/Change/Deployment/Event management processes
- Analytical, self-driven and communicative
- Good troubleshooting abilities
- Good time management skills – ability to achieve results within the time period specified
- Good command of the English language – written and spoken
Our gratitude for the job done will be eternal, but we’ll also offer you:
- Innovative technologies and platforms to “play” with;
- Modern working environment for your comfort;
- Friendly, ambitious, and motivated teammates to support each other;
- Thousands of online and in-person learning opportunities to grow;
- Challenging assignments and career development opportunities in multinational environment;
- Attractive remuneration package;
- Flexible working schedule and opportunity for home office
- Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.
Not sure yet? See us in action in our A1 Blog.
Sounds good? Apply now!
Deadline for application: 19.11.2025
Only shortlisted candidates will be contacted.
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