Senior application support analyst

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
You’ll provide a high level of technical competence in distributed and cloud technologies and manage the resolution of incidents reported by Experian’s customers. You will ensure that issue resolution is provided for the majority of issues raised daily, operational activities are performed, and all within defined service levels.
What you’ll do:
You will report to the Application Support Team Manager.

• You will provide 2nd line support for SQL-driven AWS hosted applications, and on-prem Windows solutions undergoing transformation to AWS. You will conduct root cause analysis (RCA) and implement permanent fixes. You will work on incident and problem resolution, ensuring minimal disruption to services. You Work on both technical and logical aspects of Application Support.
• You will keep up to date with technology, tooling, and required technical skills. You would facilitate knowledge sharing among team members, organizing reviews, technical discussions, and lessons-learned sessions.
• You will document troubleshooting steps, best practices, and known issues in a knowledge base. You will participate in knowledge-sharing sessions and contribute to team knowledge base. You will organise and lead knowledge-sharing sessions, ensuring that team members are up to date with the latest information.
• Being cloud aware, you will understand how cloud technologies differ from other technical approaches and can explain these to others. Demonstrate knowledge and practical experience with Cloud, AWS, Kubernetes, and Infrastructure as Code.
• You will provide technical expertise and guidance to teams. .
• You will manage a ticket queue ensuring high quality and process adherence and help managing technical team, assigning tasks and ensuring coordinated efforts towards project goals.
• You’ll find and address technical risk. You will participate in security audits, compliance assessments, risk and control testing. Follow standards, testing procedures, and quality assurance practices.
• You will work with SQL (Postgres, SQLServer, Oracle) and construct queries, undertaking complex troubleshooting.
• You’ll participate in problem identification and documentation and conduct problem analysis and implements long-term solutions.

Qualifications
What you’ll bring:

• Experience of AWS services and architecture, and experience managing applications on AWS, Kubernetes
• Advanced skills in SQL databases, including complex queries and performance tuning
• Proficient in using and configuring monitoring and log aggregation tools like CloudWatch, Dynatrace, Splunk, and Grafana.
• Experience with ticketing systems like Jira or ServiceNow.
• Advanced scripting skills in Python, Bash, or PowerShell for automation and service improvement.
• Experience with continuous integration and deployment tools like Jenkins, GitLab CI, or AWS CodePipeline.
• 4+ years of experience in the field of application support in a client-facing role
• University Degree in Information Technologies or relevant experience
• Fluency in English, both written and verbal

Additional Information
What you will get:

• Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development – career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
This is a hybrid remote/in-office role.
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers – Creating a better tomorrow together
Find out what its like to work for Experian by clicking here