Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.
We are seeking a skilled and motivated ServiceNow Developer to join our team. This role combines technical expertise in managing the ServiceNow platform with the ability to engage with business stakeholders to ensure its optimal performance and alignment with organizational needs. The ideal candidate will have a passion for streamlining processes, enhancing user experiences, and driving continuous improvement in platform utilization.
What you will do:
Perform routine system maintenance, including system upgrades, patching, and performance tuning
Configure and customize ServiceNow modules and applications according to business requirements
Develop and maintain workflows, scripts, and integrations to support various functions within the platform
Provide technical support and troubleshooting for ServiceNow issues, ensuring minimal downtime and disruption
Implement minor changes and continuous improvements to existing functionality
Maintain compliance with organizational security and governance practices
Collaborate with stakeholders to understand and document business needs, challenges, and opportunities
Translate business requirements into effective ServiceNow solutions that align with organizational goals
Monitor and analyze system metrics to recommend and implement optimizations
Stay current with the latest ServiceNow releases and functionality to leverage new capabilities effectively
Advise the wider ITSM and Technology Operations teams on various ServiceNow functionalities and setup
To be successful you need to have:
Knowledge of scripting languages such as JavaScript, HTML/CSS and familiarity with APIs
Proven experience as a ServiceNow Developer or in a similar role
Strong understanding of ServiceNow architecture, modules, and capabilities
Ability to analyze business requirements and translate them into technical solutions
Knowledge of ITSM processes and their implementation within ServiceNow
Strong incident management skills with the ability to diagnose and resolve platform issues efficiently
Experience managing platform roadmaps and driving system improvements
Excellent communication and collaboration skills
ServiceNow certifications (such as Administrator, Developer, or Implementation Specialist in IT Service Management (ITSM), IT Operations Management (ITOM) are highly desirable
Bachelor’s degree in Information Technology, Computer Science, or a related field
Preferred Qualifications:
Knowledge of Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules
Familiarity with latest ServiceNow features and releases
Experience with ServiceNow Flow Designer and Integration Hub
Previous experience in a similar role with operational support responsibilities
Knowledge of ITIL practices and principles
Familiarity with Agile methodologies
We offer in return:
The opportunity to write the history of a leading and growing multinational company
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
Multiple career progression opportunities in a dynamic in-house business
Environment where product expertise, professional and personal commitment are rewarded
Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
Fun and collaborative working atmosphere
Flexible working model – we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model
Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.
Send your CV in English.
Only shortlisted candidates will be contacted for an interview.
Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.
