Customer support specialist with english and polish

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join the world of cutting-edge energy solutions, where advanced storage, smart inverters, and EV chargers unite to drive efficiency, sustainability, and a low-carbon future for homes and businesses.
We are looking for a friendly and motivated Customer Support Specialist to help our customers get the best experience with our energy products. You will be the main point of contact for questions, orders, and support requests, making sure every customer feels valued and supported.

Main Tasks:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

What skills we are looking for:

• Excellent written and verbal communication skills in Polish (C1) and English (B2) is a must.
• Experience in handling customer inquiries through chats, emails, and phone calls is a plus.
• Strong commitment to delivering exceptional customer service and a passion for helping others.
• An understanding of solar energy systems and inverters is preferred. Ability to quickly grasp technical concepts.
• Strong analytical and problem-solving skills.

Why Pontica Solutions?

• An attractive remuneration. Referral bonuses.
• Standard working hours ( Monday- Friday, 10:00 – 19:00). Hybrid work model after the 6th month.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital Food Vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.