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Bilingual HR Support Representative with German and English Join Sutherland – Where Your Career Soars!
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe.
With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English. A Bilingual HR Support Representative plays a vital role in the company. Their responsibilities include handling HR-related inquiries and assisting with administrative tasks.
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe.
With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English. A Bilingual HR Support Representative plays a vital role in the company. Their responsibilities include handling HR-related inquiries and assisting with administrative tasks.
Your Responsibilities:
- Receive and log HR inquiries promptly via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
Qualifications:
- Excellent proficiency in German (B2 or higher).
- Good command of English (B2 or higher).
- Strong attention to detail and interpersonal skills.
- Excellent decision-making and problem-solving abilities.
- Ability to manage confidential data with strict adherence to privacy standards.
- Agility to adapt in a fast-paced, dynamic environment.
Additional information:
- Efficient digital onboarding and employee services through eSignature.
- Employee assistance program with 24/7 access to psychological support.
- Exclusive discounts via our employee discounts portal.
- Lucrative employee referral program.
- Vibrant rewards and recognition program.
- Relocation package for those moving to join us.
- Parking available as per company policy.
- Multisport card for health and fitness benefits.
- Continuous learning with access to in-house training and certification opportunities.
- Frequent employee wellness and engagement events.
- Gifts for significant life events like births or adoptions.
- Participation in CSR activities and team building.
- Exposure to global business practices and industry expertise.
