Role Summary:
The IP Design & Provisioning team (PNOC) is responsible for the customer design and logical provisioning of IP transit and VPN services on a pan-European footprint.
Internal Departments they will interact with:
The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.
Main Responsibilities:
- Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3
- Technical validation of new customer IP orders
- Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn up
- Migration of IP customer services, in cooperation with customer and field services teams
- Prompt identification of issues which may impact delivery timescales or quality
- Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issues
Essential Criteria:
- At least two years experience of IP services on Cisco or Juniper equipment
- Excellent IP. MPLS and routing knowledge in an ISP environment
- General knowledge of telecom industry and standards
- Excellent English language skills a must, other languages an advantage
Ideal Candidate Profile:
Client Relations:
- Able to meet, exceed & differentiate between immediate vs. future needs
- Understands and follows internal processes
Teamwork
- Self-starter, accountable to colleagues and other members of the team for actions performed
- Supportive, receptive and respectful of the ideas of others
- Utilizes work and experience of others rather than reinventing the wheel
- Able to quickly assimilate new technologies and communicate information clearly to a wider audience
Innovation
- Creates ideas and applies them to current issues
- Visualizes what might or could be, considering alternatives and engaging in “what if” thinking
- Displays open mindedness and progressive thinking
Communication
- Uses tact, diplomacy and creativity to resolve conflicts
- A strong communication skill is a must
Leadership
- Mentors and guides team members
- Sets a good example for others
Preferably:
- College or University degree in Technical related discipline or equivalent level of experience (time served)
