Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Fraud and ID BSO (Business Support and Optimization) team is a multinational team established in 2012. You will report into the ID&F BSO Team Lead.
What you’ll do:
- Contribute to Business Support related cases, incident, and problem management issues, working with 1st / 2nd / 3rd lines of support, following best practices and methodologies
- Support Fraud and ID business solutions ensuring they meet quality standards and client requirements.
- Communicate software changes, demonstrating their impact and benefits to clients and company partners through presentation, workshop, documentation
- Test and document client configurations to meet the agreed client requirements and be inline with product capabilities
- Use product knowledge and subject matter expertise to contribute to non-standard solution design / enhancement to support a client’s ongoing needs
- Provide accurate timelines and estimations, identify gaps in existing project plans
- Design product features and helping product evolvement by suggests improvements and identifying gaps
- Identify gaps in business processes, and data and suggest improvements
Qualifications
What you’ll bring:
- At least 3 years of experience working in a customer-focused function
- Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
- Fluency in spoken and written English
- Experience with Microsoft excel (can perform complex functions) required
- Ability to interpret client needs and translate them into application and operational requirements
- Experience of data extraction, formulation, and analysis
- Working knowledge in SQL and tools i.e. SQL Developer
- Readiness to embrace technology and available tools to best facilitate regional team working i.e. Live Meeting, Video Calls, document / knowledge repositories
It will be considered an advantage if you have:
- Experience in Fraud & ID solutions
- Knowledge in client onboarding lifecycle and associated processes
- Working knowledge of XML/JSON
- Certification in ITIL
- Project Management experience
Additional Information
We offer:
- Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment – excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
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