WE ARE
We are a global digital solutions company focused on client success, employee satisfaction, and sustainable business development. Our employees work on 2,000+ projects with clients in the USA, Europe, LatAm, and APAC. SoftServe is about open-minded people who love technology and have the environment to craft their personal and professional growth. We understand that the best way to build our future is to help you build yours.
Together with our clients, we design solutions that empower their businesses to build enduring relationships with their customers by optimizing content, commerce, and operations – and turn data into actionable insights to deliver best-in-class, personalized experiences.
IF YOU ARE
- Seasoned with 3+ years in digital consulting, business analysis, or product ownership
- Experienced with at least 2 years in DXP or e-commerce platform projects
- Skilled in facilitating discovery workshops with senior stakeholders
- Confident in scoping projects and defining business, functional, and non-functional requirements that align with both strategic goals and technical feasibility
- Proficient in requirements documentation (e.g., epics, user stories, acceptance criteria, process flows, customer journey maps, and data mapping)
- Familiar with DXP and eCommerce platforms, i.e., Adobe AEM, Sitecore, Optimizely, Magento, Shopify, etc.
- Collaborative in partnering with developers, architects, and UX experts to ensure solution alignment and traceability from business needs to delivery
- Capable of leading backlog refinement, prioritization, roadmap planning, and change management in agile environments
- Strong at stakeholder communication, like managing expectations, preparing clear status updates, and aligning multiple business and technical groups
- Curious about headless CMS, personalization, omnichannel strategies, DAM, and commerce trends
AND YOU WANT TO
- Lead client-facing workshops to uncover business needs, define scope, and shape implementation roadmaps
- Design and configure solutions across CMS, DAM, personalization, and testing tools.
- Translate requirements into clear, structured documentation for developers and QA to ensure successful delivery
- Provide advisory on platform selection, best practices, and customer experience design across CMS, DAM, personalization, and A/B testing tools
- Serve as the functional owner across backlog management, requirement traceability, documentation, and acceptance testing
- Ensure alignment between business outcomes, solution design, and technical execution.
TOGETHER WE WILL
- Deliver powerful, scalable DXP solutions that drive engagement and customer value
- Build internal frameworks, playbooks, and reusable assets that enhance delivery consistency
- Expand our collective knowledge through peer mentoring, knowledge sharing, and innovation
- Accelerate your leadership journey through complex project ownership and hands-on practice
- Celebrate project wins, client feedback, and team successes
SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.
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