Client consultant

• Respond to client inquiries and requests via telephone, email, and online in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all clients
• Perform research to answer client inquiries and requests
• Meet quantitative performance metrics as outlined in the SLA
• Attend and/or lead scheduled conference calls with the client(s) to review day-to-day service and operational matters
• Maintenance of internal standard operating procedures and process documentation
• Recommendations on process and product improvements to create efficiencies and mitigate risk
• Support project work related to back-office environment or client requests (as and when required)
• Attend and/or lead client service reviews
• Routinely contribute ideas for improving the team efficiency or service provided

Requirements:

• University degree
• Min. 1 year of professional experience (preferably in finance, accounting, data analysis)
• Interests in the field of financial markets & instruments
• Proficiency level in French and English
• Good problem solving and time management skills
• Good communication and analytical skills

HRme licence – 2424/18.12.2017