Пълно описание
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for passioned Lady/Gentleman in Red who dares to craft a bespoke customer experience to our guests. The role оf Lady/Gentleman in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. She / He welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards but also empowered to take immediate decisions in respect to guest well-being.
Key responsibilities:
- Communication of hotel & company philosophy and internal hotel representation.
- Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
- Knowledgeable about all VIPs in-house, hotel functions and special events.
- Welcome, facilitate and bid farewell to as many guests as possible.
- Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
- Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
- Obtain as much information about a guest’s stay to be entered in the guest history.
- Welcome visitors to the hotel, assist with general information, internal promotions and directions.
- Walk around the hotel (during breakfast time, midday and evening) to get direct feedback from the guests.
- Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
- Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
- Provide information to all guests regarding the services and possible internal promotions of the hotel.
- Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
Desired Skills & Qualifications:
- Luxury Hotel Experiences.
- Knowledge of VIP welcoming protocol.
- General knowledge of tourist and business-related information.
- Excellent knowledge of English. Additional foreign language is a plus.
- Excellent communication skills.
- Higher College Education.
We offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere. Benefit from more than 250 Kempinski online university courses free of charge as well as Cornell University Management studies at unbeatable corporate discounts.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family! Start now your international hospitality career in one of the leading Luxury Hotel companies
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
ПодобниОбяви
