Job Description
MentorMate, part of Tietoevry Create is looking for a highly skilled and motivated IT Support Engineer, a professional who will join a project within a Telecom Team for our respectful client BICS.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!
- Grow your expertise through interacting with A-level mobile carriers from all over the world
- Get your hands on the vast network with on land, underwater, and space points of presence
- Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth
TietoEvry-BICS team has been growing since 2010… and we are looking forward to grow with you!
Areas of Responsibility
- Provide first line support service for BICS web portal, its users and development teams.
- Communicate with portal users, development teams about incidents, issues, change requests, etc.
- Moderate communication during application releases, maintenances, outages or portal instability
- Provide suppressing of escalation
- Aggregate knowledge of applications and related problems in documentation
Qualifications
- 1+ years’ experience in relevant operation obtaining support role
- Good communicator with excellent written and spoken English, business writing skills
- Good SQL knowledge will be a plus.
- Basic Linux (bash) experience
- Basic SVN, Git knowledge
- Experience working with ticketing systems (preferably JIRA)
- Windows Server administration will be a plus.
- Strong technical interest and understanding of IT.
- Focus on effective communication, stress resistance, team player and able to work independently.
General Tasks
- Convert business issues (user cannot perform function) to technical with further resolution or dispatching.
- Researching, analysing, troubleshooting and identifying solutions to resolve customer issues.
- Prioritizing and managing multiple tasks simultaneously
- Acting as a liaison between the IT department and business (vendors, internal users, external customers)
- Execute documented solutions for business problems of users.
- Provide qualified explanations and make connections with portal users.
- Create referable documentation on applications and issues.
Additional Information
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion (tietoevry.com)
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