Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Fraud Prevention Specialist working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!
What You’ll be Doing:
Join our team and play a key role in safeguarding the integrity of one of the world’s leading digital platforms and their customers. In this position, you’ll be at the forefront of ensuring a safe and fair environment by reviewing potential fraud cases identified by our advanced data models and taking appropriate enforcement actions when necessary.
During a Typical Day, You’ll:
Partner with our Trust & Safety team to investigate potential fraud cases identified by our systems, ensuring fair and thoughtful resolution for all parties involved;
Advocate for our community members by carefully reviewing appeals from sellers and creators, working to understand their perspective and find appropriate solutions;
Protect the marketplace experience by reviewing and addressing reported malicious reviews, helping maintain a trustworthy environment for buyers and sellers alike;
Enhance our systems through feedback by documenting patterns in collected data, helping us improve fraud detection while minimizing false positives;
Collaborate cross-functionally to balance enforcement needs with customer experience, ensuring our fraud prevention efforts support rather than hinder legitimate users.
What You Bring to the Role:
2+ years experience in eCommerce fraud or customer service;
Advanced written and spoken English skills;
Strong ability to gather information from various sources to substantiate investigation hypotheses;
Eager to learn, initiative taker and problem-solver;
Works comfortably with Microsoft Word and Excel.
What You Can Expect:
Supportive of your career and professional development;
An inclusive culture and community minded organization where giving back is encouraged;
A global team of curious lifelong learners guided by our company values;
And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives.
A Bit More About Your Role:
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Submit your application today by clicking on the Apply Online button.
Please send us your CV in English. Only short-listed candidates will be invited for an interview.
All documents will be treated with the highest level of confidentiality.
As a Fraud Prevention Specialist working onsite in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Bulgaria says it all!
What You’ll be Doing:
Join our team and play a key role in safeguarding the integrity of one of the world’s leading digital platforms and their customers. In this position, you’ll be at the forefront of ensuring a safe and fair environment by reviewing potential fraud cases identified by our advanced data models and taking appropriate enforcement actions when necessary.
During a Typical Day, You’ll:
Partner with our Trust & Safety team to investigate potential fraud cases identified by our systems, ensuring fair and thoughtful resolution for all parties involved;
Advocate for our community members by carefully reviewing appeals from sellers and creators, working to understand their perspective and find appropriate solutions;
Protect the marketplace experience by reviewing and addressing reported malicious reviews, helping maintain a trustworthy environment for buyers and sellers alike;
Enhance our systems through feedback by documenting patterns in collected data, helping us improve fraud detection while minimizing false positives;
Collaborate cross-functionally to balance enforcement needs with customer experience, ensuring our fraud prevention efforts support rather than hinder legitimate users.
What You Bring to the Role:
2+ years experience in eCommerce fraud or customer service;
Advanced written and spoken English skills;
Strong ability to gather information from various sources to substantiate investigation hypotheses;
Eager to learn, initiative taker and problem-solver;
Works comfortably with Microsoft Word and Excel.
What You Can Expect:
Supportive of your career and professional development;
An inclusive culture and community minded organization where giving back is encouraged;
A global team of curious lifelong learners guided by our company values;
And of course, competitive compensation including performance-based bonuses and a healthy benefits package based on your position that could include paid time off, tuition reimbursement, health, and wellness incentives.
A Bit More About Your Role:
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Submit your application today by clicking on the Apply Online button.
Please send us your CV in English. Only short-listed candidates will be invited for an interview.
All documents will be treated with the highest level of confidentiality.
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