[Our client is a forward-thinking and ambitious company in the online casino and betting industry, committed to delivering exceptional customer experiences and building long-term relationships with key clients. With a focus on personalized service and VIP engagement, they are creating a premium, loyalty-driven client experience.]
We are currently seeking an experienced VIP Manager to report directly to the Director of Customer Operations (CCO). The role is responsible for managing the VIP client services team, ensuring personalized, high-quality service, client retention, and long-term loyalty.
Key Responsibilities:
• Lead, coordinate, and supervise the VIP client services team.
• Build and maintain long-term relationships with high-value clients, ensuring personalized and discreet service.
• Develop and implement strategies to retain, engage, and increase loyalty of VIP clients.
• Communicate with VIP clients through phone, email, chat, and social media channels.
• Identify potential VIP clients and support their activation, onboarding, and retention.
• Plan and coordinate VIP campaigns, bonus programs, and special events in collaboration with CRM, Marketing, and Online Operations teams.
• Monitor adherence to internal policies, AML/KYC procedures, and regulatory requirements.
• Prepare regular reports and analyses on VIP client activity, behavior, and performance, providing actionable recommendations.
• Coordinate with external partners for VIP initiatives and events.
• Maintain professionalism, discretion, and loyalty in all interactions.
Requirements:
• Bachelor’s degree in Marketing, Business Administration, Economics, or related field.
• Minimum 2 years of experience in client relationship management, CRM, or key account management (experience in iGaming, financial, or luxury sectors is a plus).
• Excellent interpersonal and communication skills, with the ability to build trust and loyalty.
• Experience with CRM systems and client analytics tools.
• High level of tact, discretion, and professionalism when dealing with high-value clients.
• Fluent in English (written and spoken); knowledge of a second language is an advantage.
• Strong organizational, initiative, and prioritization skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• High level of loyalty and integrity in handling confidential information.
[What’s Offered:
• Strategic managerial role within a growing iGaming organization.
• Opportunity to shape VIP client engagement strategies and enhance loyalty programs.
• Competitive remuneration package.
• Additional health insurance, meal vouchers, and sports card.
• Full-time role, based in Sofia.]
We are currently seeking an experienced VIP Manager to report directly to the Director of Customer Operations (CCO). The role is responsible for managing the VIP client services team, ensuring personalized, high-quality service, client retention, and long-term loyalty.
Key Responsibilities:
• Lead, coordinate, and supervise the VIP client services team.
• Build and maintain long-term relationships with high-value clients, ensuring personalized and discreet service.
• Develop and implement strategies to retain, engage, and increase loyalty of VIP clients.
• Communicate with VIP clients through phone, email, chat, and social media channels.
• Identify potential VIP clients and support their activation, onboarding, and retention.
• Plan and coordinate VIP campaigns, bonus programs, and special events in collaboration with CRM, Marketing, and Online Operations teams.
• Monitor adherence to internal policies, AML/KYC procedures, and regulatory requirements.
• Prepare regular reports and analyses on VIP client activity, behavior, and performance, providing actionable recommendations.
• Coordinate with external partners for VIP initiatives and events.
• Maintain professionalism, discretion, and loyalty in all interactions.
Requirements:
• Bachelor’s degree in Marketing, Business Administration, Economics, or related field.
• Minimum 2 years of experience in client relationship management, CRM, or key account management (experience in iGaming, financial, or luxury sectors is a plus).
• Excellent interpersonal and communication skills, with the ability to build trust and loyalty.
• Experience with CRM systems and client analytics tools.
• High level of tact, discretion, and professionalism when dealing with high-value clients.
• Fluent in English (written and spoken); knowledge of a second language is an advantage.
• Strong organizational, initiative, and prioritization skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• High level of loyalty and integrity in handling confidential information.
[What’s Offered:
• Strategic managerial role within a growing iGaming organization.
• Opportunity to shape VIP client engagement strategies and enhance loyalty programs.
• Competitive remuneration package.
• Additional health insurance, meal vouchers, and sports card.
• Full-time role, based in Sofia.]
ПодобниОбяви
