[Our client is a young and ambitious company in the casino and betting space, expanding into land-based operations. Focused on operational excellence, regulatory compliance, and exceptional customer service, the company is building a strong presence in both online and physical venues.]
We are currently seeking a Land-Based Operations Manager to report directly to the Chief Operating Officer (COO). The Land-Based Operations Manager will oversee daily operations of physical locations, manage teams, and ensure seamless customer experiences across all land-based casino and betting venues.
Key Responsibilities:
• Organize, coordinate, and supervise daily operations of all land-based locations.
• Ensure smooth functioning of customer service points, betting counters, and related operations.
• Manage on-site staff, including training, scheduling, performance evaluation, and motivation.
• Monitor compliance with internal policies, safety standards, regulatory requirements, AML/KYC procedures, and responsible gaming practices.
• Oversee financial and material flows within physical venues, ensuring accuracy, transparency, and accountability.
• Develop and implement service standards and process optimizations for on-site operations.
• Prepare regular reports on venue performance, customer service, and operational KPIs.
• Collaborate closely with Finance, CRM, Online Operations, and Risk departments to optimize the integrated customer experience.
• Coordinate with external partners and suppliers for logistics, equipment, and operational services.
• Participate in strategic planning and implementation of new products and services at physical locations.
Requirements:
• University degree in Business Administration, Hospitality/Tourism Management, Economics, or related field.
• Minimum 3 years of experience managing operations of physical locations, retail, or hospitality (experience in iGaming, casinos, betting shops, or luxury sectors is a plus).
• Proven experience in team management, staff planning, and operational oversight.
• Knowledge of financial control, reporting, and working with cash/transaction systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to make decisions, prioritize tasks, and perform under pressure.
• Understanding of regulatory requirements, AML/KYC, and responsible gaming principles.
• High integrity, loyalty, and commitment to corporate values and goals.
[What’s Offered:
• Strategic role in a fast-growing, dynamic organization.
• Opportunity to shape land-based operations and enhance customer experience.
• Competitive remuneration package.
• Additional health insurance, food vouchers, and sports card.
• Full-time role, based in Sofia, with standard 8-hour workdays and a supportive work environment.]
We are currently seeking a Land-Based Operations Manager to report directly to the Chief Operating Officer (COO). The Land-Based Operations Manager will oversee daily operations of physical locations, manage teams, and ensure seamless customer experiences across all land-based casino and betting venues.
Key Responsibilities:
• Organize, coordinate, and supervise daily operations of all land-based locations.
• Ensure smooth functioning of customer service points, betting counters, and related operations.
• Manage on-site staff, including training, scheduling, performance evaluation, and motivation.
• Monitor compliance with internal policies, safety standards, regulatory requirements, AML/KYC procedures, and responsible gaming practices.
• Oversee financial and material flows within physical venues, ensuring accuracy, transparency, and accountability.
• Develop and implement service standards and process optimizations for on-site operations.
• Prepare regular reports on venue performance, customer service, and operational KPIs.
• Collaborate closely with Finance, CRM, Online Operations, and Risk departments to optimize the integrated customer experience.
• Coordinate with external partners and suppliers for logistics, equipment, and operational services.
• Participate in strategic planning and implementation of new products and services at physical locations.
Requirements:
• University degree in Business Administration, Hospitality/Tourism Management, Economics, or related field.
• Minimum 3 years of experience managing operations of physical locations, retail, or hospitality (experience in iGaming, casinos, betting shops, or luxury sectors is a plus).
• Proven experience in team management, staff planning, and operational oversight.
• Knowledge of financial control, reporting, and working with cash/transaction systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to make decisions, prioritize tasks, and perform under pressure.
• Understanding of regulatory requirements, AML/KYC, and responsible gaming principles.
• High integrity, loyalty, and commitment to corporate values and goals.
[What’s Offered:
• Strategic role in a fast-growing, dynamic organization.
• Opportunity to shape land-based operations and enhance customer experience.
• Competitive remuneration package.
• Additional health insurance, food vouchers, and sports card.
• Full-time role, based in Sofia, with standard 8-hour workdays and a supportive work environment.]
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