[Оur client is a young and ambitious company in the online casino and betting space, focused on creating a cutting-edge and immersive user experience. With a strong commitment to technological excellence, regulatory integrity, and customer-centric solutions, they are building a solid foundation to become a key player in the market.]
We are looking for an experienced Customer Support Team Lead to join our team. Reporting to the Customer Support Manager, the Customer Support Team Lead will lead and coordinate the support team, ensure high-quality service, manage daily operations and shift planning, assist with complex client issues, and help improve customer support processes.
Key Responsibilities:
• Lead and coordinate the Customer Support team, including daily shift planning, task allocation, and monitoring performance.
• Ensure service quality and compliance with internal standards and procedures.
• Assist in resolving complex client issues and escalations.
• Organize training and onboarding for new team members.
• Prepare regular reports on team performance and present analyses to the Customer Support Manager.
• Ensure continuity of team operations, including night and overtime shifts.
• Support the implementation of new tools and processes to optimize service delivery.
• Perform additional tasks assigned by the Customer Support Manager.
Requirements:
• Bachelor’s degree or equivalent professional qualification.
• Minimum 2 years of experience in client service or management roles.
• Experience in team coordination and shift planning.
• Excellent communication, organizational, and leadership skills.
• Ability to work under pressure in a dynamic environment.
• Strong analytical thinking and attention to detail.
• Discretion and integrity when handling confidential information.
• Fluent in Bulgarian and English.
[What’s Offered:
• Key leadership role in a fast-growing online casino and betting company.
• Opportunity to lead and develop a high-performing customer support team.
• Competitive remuneration package.
• Additional health insurance, food vouchers, and sports card.
• Standard full-time working hours, based in Sofia.
This is a unique opportunity to play a pivotal role in a growing company within the iGaming industry — don’t miss your chance to be part of their success story.]
We are looking for an experienced Customer Support Team Lead to join our team. Reporting to the Customer Support Manager, the Customer Support Team Lead will lead and coordinate the support team, ensure high-quality service, manage daily operations and shift planning, assist with complex client issues, and help improve customer support processes.
Key Responsibilities:
• Lead and coordinate the Customer Support team, including daily shift planning, task allocation, and monitoring performance.
• Ensure service quality and compliance with internal standards and procedures.
• Assist in resolving complex client issues and escalations.
• Organize training and onboarding for new team members.
• Prepare regular reports on team performance and present analyses to the Customer Support Manager.
• Ensure continuity of team operations, including night and overtime shifts.
• Support the implementation of new tools and processes to optimize service delivery.
• Perform additional tasks assigned by the Customer Support Manager.
Requirements:
• Bachelor’s degree or equivalent professional qualification.
• Minimum 2 years of experience in client service or management roles.
• Experience in team coordination and shift planning.
• Excellent communication, organizational, and leadership skills.
• Ability to work under pressure in a dynamic environment.
• Strong analytical thinking and attention to detail.
• Discretion and integrity when handling confidential information.
• Fluent in Bulgarian and English.
[What’s Offered:
• Key leadership role in a fast-growing online casino and betting company.
• Opportunity to lead and develop a high-performing customer support team.
• Competitive remuneration package.
• Additional health insurance, food vouchers, and sports card.
• Standard full-time working hours, based in Sofia.
This is a unique opportunity to play a pivotal role in a growing company within the iGaming industry — don’t miss your chance to be part of their success story.]
ПодобниОбяви
