At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary:
We’re building the future of enterprise software with AI at its core. SAP Business AI drives this transformation by combining advanced AI technologies with decades of business and process expertise.
Our team develops foundational platforms like Joule, Generative AI Hub, AI Core, and Document Information Extraction — bringing embedded AI to life across the SAP ecosystem. We’re also creating SAP’s own business-focused foundation models and building on top of partner LLMs to push the boundaries of what generative AI can do for enterprises.
Join us to help shape the AI backbone of intelligent enterprise applications used by thousands of customers worldwide.
Meet Your Team:
SAP’s Business AI organization is dedicated to seamlessly infusing AI into all enterprise applications, enabling customers, partners, and developers to enhance business processes and generate remarkable business value. Join our international AI Innovations team where innovation thrives, opportunities for personal development abound, and exceptional colleagues collaborate globally.
The Role:
We are looking for an experienced and proactive Regular or Senior DevOps Engineer to join our team on a assignment of at least to 2 years (maternity replacement). This role is critical to the operational stability and customer satisfaction of the Customer Data Hub (CDH) – one of the flagship products powering SAP’s Business AI strategy. CDH is a cloud-native solution built using Node.js and JavaScript, providing scalable and compliant access to cross-customer data for AI innovation.
As part of the CDH engineering team, you will be responsible for analyzing complex customer scenarios, identifying bottlenecks (e.g., long-running data extractions), implementing targeted fixes, and proactively maintaining the reliability and performance of our cloud-native solution. You’ll also collaborate closely with developers and customer-facing colleagues to ensure seamless support and continuous improvement of our platform.
What You’ll Do:
- Act as DevOps point of contact for customer-facing issues, ensuring fast triage and resolution
- Analyze performance issues in complex distributed systems, especially related to data extractions and processing pipelines
- Implement small fixes or configuration changes to stabilize or improve performance
- Improve observability by enhancing dashboards, alerts, and logs for early anomaly detection
- Maintain CI/CD workflows, automation scripts, and cloud infrastructure components
- Drive continuous improvement through post-incident reviews, documentation, and process refinement
- Support the team with operational excellence and knowledge-sharing across locations
What you’ll bring:
- Experience in DevOps or Site Reliability Engineering
- Strong troubleshooting skills in distributed systems, preferably in a data-centric or backend-heavy environment
- Solid development skills (e.g., Python, Node, Java script)
- Familiarity with Node.js and JavaScript-based backend systems – ability to understand logs, analyze issues, and contribute small fixes when needed
- Experience with observability tools such as Grafana, Prometheus or similar
- Hands-on experience with cloud platforms
- Strong sense of ownership, accountability, and a customer-first mindset
- Excellent communication and collaboration skills – comfortable working in cross-functional team
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 430903 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.
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