Provides troubleshooting assistance for technical products, software, or services. Dagnose and resolve issues related to hardware, software, or network problems, ensuring customers receive prompt technical solutions.
📝 Key Responsibilities:
✔ Respond to technical support requests via phone, email, or chat.
✔ Troubleshoot and resolve software, hardware, or connectivity issues.
✔ Guide customers through step-by-step solutions.
✔ Escalate unresolved issues to higher-level technical teams.
✔ Document technical issues and resolutions in a knowledge base.
🎯 Required Skills:
✔ Strong troubleshooting and analytical skills.
✔ Technical knowledge of relevant products and services.
✔ Excellent communication and problem-solving abilities.
✔ Ability to explain complex technical concepts in simple terms.
✔ Familiarity with remote troubleshooting tools and CRM software.
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