At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – a leading provider of digital solutions, AI automation, and customer
experience services, enabling global brands to enhance digital experiences across fintech,
high-tech, tourism, and gaming industries, we are looking for – Back Office Support
Specialist with Polish or Arabic and English.
Key Responsibilities:
*Provide excellent email support to gamers, resolving questions and issues quickly;
*Maintain a friendly, helpful tone to create positive player experiences;
*Identify and assess problems, forwarding complex cases to the right teams;
*Collaborate with other departments to ensure fast and effective solutions;
*Keep your knowledge of games, policies, and industry trends up to date.
Requirements:
*Fluency in Polish or Arabic and solid English skills, with strong writing ability;
*Genuine passion for gaming and good understanding of gaming platforms;
*Strong multitasking skills and ability to thrive in a fast-paced setting;
*Previous customer support or service experience, ideally in gaming or tech;
*Flexibility to work different shifts, including evenings when needed.
What our client offers:
*Competitive salary and benefits package;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Career growth and development opportunities;
*Relocation package offered for moving to Sofia, Bulgaria.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
