Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s meet!
The role of Senior SAP SD (Downstream) Specialist is responsible for delivery of business applications support services (incidents, changes, problems & system enhancements delivery) and improving the core practices and documentation for SAP Sales & Distribution (Downstream processes: Sales Order, Outbound Delivery, Invoices, Credit Management, etc.) domain and related interfaces with
partner systems.
What are we looking for?
- Timely respond to tickets and support SAP Key users in the area of expertise
- Investigate and resolve tickets (incidents & requests) with high quality
- Monitor related SAP interfaces and solve or address the errors encountered
- Be an expert in SAP Finance business processes and deep knowledge of how the solution works (E2E: Downstream processes: Sales & Distribution)
- Have expert knowledge of how to run SAP Sales & Distribution processes, tables and system configurations
- Interact with the user to collect business requirements, discover more complex issues, explain complex SAP functional & technical rules, and present resolution explanation
- Identifies, initiates and solves problems using analysis, experience, and judgment
- Solve complex functional or technical topics + perform detailed ITC/NRT testing
- Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents
- Apply complex SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation
- Make proposals and provide information in order to support decision making concerning the solution and enhancement
- Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions)
- Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
- Manage business relationship to ensure smooth communication
- Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for team’s daily work and expertise
- Support, guide and up-skill the more junior team members
And if you meet the following criteria
- University degree in IT, Finance, Accounting, Business school or equivalent
- 5+ years of SAP IT support / delivery experience with SAP Sales & Distribution
- Strong experience in SAP IT application support and delivery in SAP SD module, including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers
- S4 HANA & FIORI experience
- Experience in SAP system integration & interfaces with other systems (iDocs/XML messages)
- Knowledge of the integration points with other SAP modules (ex. SAP CO, MM & SD)
- Experience working with Service Desk ticketing system (Service Now & JIRA)
- Fluent English and German
We Offer You:
- Additional health insurance
- Food vouchers
- Sport cards
- Transport allowance
- Home Office
- Referral bonus program
- Modern office with a stunning view
- Charity & volunteer activities
- Free drinks at the office
