Senior SAP SD (Downstream) Specialist

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s meet!

The role of Senior SAP SD (Downstream) Specialist is responsible for delivery of business applications support services (incidents, changes, problems & system enhancements delivery) and improving the core practices and documentation for SAP Sales & Distribution (Downstream processes: Sales Order, Outbound Delivery, Invoices, Credit Management, etc.) domain and related interfaces with
partner systems.

What are we looking for?

Timely respond to tickets and support SAP Key users in the area of expertise
Investigate and resolve tickets (incidents & requests) with high quality
Monitor related SAP interfaces and solve or address the errors encountered
Be an expert in SAP Finance business processes and deep knowledge of how the solution works (E2E: Downstream processes: Sales & Distribution)
Have expert knowledge of how to run SAP Sales & Distribution processes, tables and system configurations
Interact with the user to collect business requirements, discover more complex issues, explain complex SAP functional & technical rules, and present resolution explanation
Identifies, initiates and solves problems using analysis, experience, and judgment
Solve complex functional or technical topics + perform detailed ITC/NRT testing
Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents
Apply complex SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation
Make proposals and provide information in order to support decision making concerning the solution and enhancement
Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions)
Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
Manage business relationship to ensure smooth communication
Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for team’s daily work and expertise
Support, guide and up-skill the more junior team members

And if you meet the following criteria

University degree in IT, Finance, Accounting, Business school or equivalent
5+ years of SAP IT support / delivery experience with SAP Sales & Distribution
Strong experience in SAP IT application support and delivery in SAP SD module, including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers
S4 HANA & FIORI experience
Experience in SAP system integration & interfaces with other systems (iDocs/XML messages)
Knowledge of the integration points with other SAP modules (ex. SAP CO, MM & SD)
Experience working with Service Desk ticketing system (Service Now & JIRA)
Fluent English and German

We Offer You: