OPENTEXT – THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.
Your Impact
We are looking for a Lead Technical Support Specialist to join our CyberSecurity Support Team. This role focuses on supporting a critical product suite integral to our customers’ software development processes. It offers an exciting opportunity to combine technical expertise with exceptional customer service skills, enabling you to troubleshoot, resolve complex issues, and act as a trusted advocate for our clients.
What the role offers:
- Assist customers with advanced technical support inquiries via chat, phone, and email.
- Troubleshoot and resolve technical issues, reproducing scenarios to identify root causes.
- Collaborate with Product Engineering on defect identification and patch testing.
- Document interactions and solutions in our CRM system.
- Promote Knowledge-Centered Services by creating and updating content for the knowledge base.
- Mentor team members and contribute to their skill development.
What you need to succeed
• Windows/Linux OS troubleshooting
• Diagnostic tools (traces, dumps, logs, etc.)
• Databases: SQL, PostgreSQL, Oracle, MongoDB, MySQL, etc.
• Virtualization skills (VMware, Hyper-V)
• Directory Services: Active Directory, eDirectory
• Networking & Security: TCP/IP, TLS/SSL, REST API, SAML, etc.
• Web/App Servers: Apache, IIS, Tomcat, Jboss
Advantages:
- Experience with Identity Management, Access Management, Data Security, Application Security SIEM applications.
- Experience on Cloud technologies – AWS, Azure
- Familiarity with containerization tools like Docker or Kubernetes
- Experience in Docker/Kubernetes is a plus
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace.
