At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – a top-tier BPO provider offering exceptional customer support and streamlined business services worldwide, we are looking for – E-commerce Customer Support Advisor with Polish or Norwegian or Irish or Icelandic.
Key Responsibilities:
*Be the first point of contact for customers, delivering exceptional support;
*Guide customers through product details, orders, deliveries, and returns with accuracy and care;
*Resolve issues with a solution-focused approach, always aiming for a positive customer experience;
*Work closely with internal teams to improve processes and ensure seamless service;
*Keep customer records up to date in CRM tools while following company standards.
Requirements:
*Fluency in Polish, Norwegian, Irish or Icelandic, with excellent written and spoken communication;
*Strong English skills for teamwork, training, and internal communication;
*Background in customer service or e-commerce is a plus, but not mandatory;
*Tech-savvy mindset with confidence using CRM systems and online tools;
*A proactive, customer-focused personality with strong problem-solving skills.
What our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Standard working time, on-site position in a modern office setting;
*Supportive team culture and professional work atmosphere.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
