24/7 Cloud Operations Engineer

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 2000 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you’ll do

You will be responsible for actively monitoring SaaS cloud solutions and initiate immediate action to restore availability in case of service disruption or degradation. As a Cloud Operations Engineer you will drive customer communication, ongoing investigation in collaboration with internal development teams, escalation and bridge call with the affected Line of Businesses and restoration activities. You will also be working in a team that operates multiple products on multiple infrastructures, therefore your agility and ability to proactively learn and adapt will be key to make you efficient. You will be part of continuous service improvement initiatives.

Your main tasks and responsibilities include:

Provision, monitor and operate customer cloud solutions
Ensure fast troubleshooting, remediation and restoration
Take part of and drive global team projects to continuously optimize procedures and processes and onboard new service

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

5+ Years of experience in the area or equivalent
Ability to troubleshoot complex problems throughout the whole technology stack
Knowledge with Hyperscalers, Cloud Foundry and Kubernetes
Knowledge with monitoring solutions, such as Grafana, Kibana, Dynatrace
Proven hands-on experience applying ITIL practices
Excellent team player, self-motivated, passionate and highly driven
Proactiveness and agility, adapting quickly to dynamic environment
Fluent English

Meet you team

Our organization is spread globally – we have teams in Germany, Canada, India, China and Bulgaria. Sofia is our largest location. The position is part of the Analytics and Intelligent Technologies unit within Sofia organization. This unit is responsible for operating SAP SaaS solutions, e.g. Business Data Cloud, SAP Analytics Cloud, Machine Learning, Data Warehouse Cloud and others. The team works shoulder to shoulder with the Development units that develop these solutions to ensure best-in-class cloud service through safeguarding high availability.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.