Onsite Service Desk Specialist

Who we are:

Simplicity. Applied. is more than just a slogan at M2M Services— it’s the driving force behind our global tech leadership. With headquarters in Bulgaria and offices in the United States, our journey is marked by constant growth and transformation.

We focus on creating and developing innovative IoT solutions for the security industry. With our best-in-class engineering capabilities, we treat our customers to the highest value of dependable and affordable products.

Our footprint is spread over 50+ countries on 6 continents, serving over 10 000 businesses. And advancing the daily lives of more than 1,5 million end users.

We value people as much as we value technology. As a team, we foster curiosity, intelligence, proactiveness, and creativity to navigate our way to innovation and progress.

Who you are:

You are someone to do what is right, not what is easy. A great team player who truly knows that the whole is greater than the sum of its parts. A smart achiever to constantly aim for efficiency. Someone to do what you do and strive to do it best. A curious explorer, ever ready to take on a new challenge. A proactive self-starter who leads and encourages others to lead. You value personal contact and straight-forward relationships. Working from office is not an issue for you, since you build something meaningful while there. So then, you’re just like every one of us!

What is your new role:

responding to all IT service requests and incidents via phone, email, online chat or in person;
resolving issues related to Windows client operating systems, Microsoft 365 applications, network connectivity, hardware, and peripherals;
providing support for user account management, including password resets, access rights, and onboarding/offboarding processes;
participating in deployment, configuration, and troubleshooting of company laptops, desktops, printers, and mobile devices;
assisting with maintaining and monitoring Active Directory, Exchange Online, SharePoint, and Teams environments;
supporting the office building technologies such as access control systems and video surveillance;
participating in continuous improvement initiatives to optimize support workflows and end-user experience.

What it takes:

a Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, or related field;
1-3 years of experience in IT support, helpdesk, or service desk role;
strong knowledge of Windows client environments;
being familiar with Microsoft 365 administration and Azure Active Directory and willingness to learn;
understanding of basic networking concepts (IP, DHCP, DNS, VPN, Wi-Fi);
strong interpersonal and communication skills – written and spoken, as well as full English proficiency;
analytical approach, focus on accuracy and outstanding attention to detail;
team-oriented mindset with willingness to learn and grow;
being committed to working from our office to achieve best results, through efficiency, direct communication and good relationships with colleagues;
certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or ITIL Foundation are a nice to have as well as experience in medium-to-large organizations (100+ users).

What it gives:

being part of a Bulgarian product company and a constantly growing global leader, with a series of international awards in the security field.
we offer the opportunity to make a great impact on millions of lives, making them better and safer with our in-house developed and built products.
having the chance to excel in your role or find yourself in another by learning from our solid know-how and best-in-class professionals.
a year-end bonus (13th salary) and generally, a flexible salary increase policy, based on proactiveness and achievement.
premium health insurance package for you and your family.
free parking spot or a greener option, if you’d prefer – a company-covered public transport card.
monthly food vouchers and several corporate discounts.
sport venues membership card (Multisport).
complimentary breakfast, gifts for birthdays, anniversaries, childbirth and holidays.
and last, but best – our positive company culture and refreshing regular team gatherings, Easter & Christmas parties, as well as annual team-buildings!