The company
Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.
As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Business Expert Employee Surveys in our HR Processes and Products team.
We are building a new (cloud) architecture for our HR platforms and need experts who are well-versed in Qualtrics and enjoy redesigning and optimizing our products. In doing so, you will help create an optimal working environment for our employees – for the best time at Commerzbank AG. And you will benefit from it too!
As a specialist in employee surveys, your task is the administration of employee surveys (especially Qualtrics) as well as the coordination of various HR survey projects at our international locations and in Germany. You will help ensure a seamless operation and further develop our Qualtrics-products.
Your tasks:
- Analyzing and coordinating requirements, developing tailored solutions for employee surveys in Qualtrics;
- Designing and continuously improving the platform setup, including roles and permissions concepts;
- Supporting the creation of organizational structures for surveys and dashboards;
- Evaluating new Qualtrics features (e.g., AI tools) for applicability and compliance with regulatory requirements;
- Implementing new product features and interfaces in close collaboration with the Technical Product Manager;
- Acting as a key contact for configuring and programming questionnaires and dashboards; develop and maintain training materials;
- Developing and conducting testing scenarios for platform changes and survey projects;
- Continuously building expertise in the use and customization of Qualtrics;
Your profile:
- Experience with survey tools and their administration; familiarity with Qualtrics or similar systems is desirable, including modules like XM for Employee Experience – People Engage Employees and XM for Employee Experience – People Lifecycle Employees (certifications are a plus).
- Understanding of technical systems, interface integrations, as well as regulatory and data protection frameworks.
- Experience with SAP SuccessFactors and organizational management is an advantage.
- Conceptual and analytical mindset, initiative, and ability to quickly adapt to new topics.
- High affinity for digital tools with openness to agile working methods and continuous learning, even in complex matters.
- Strong communication skills with very good English proficiency; German skills are a bonus.
In return, we offer:
- Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work from abroad and work-from-home opportunities;
- Luxury package of additional health and dental insurance;
- Food vouchers in the amount of 128 BGN monthly;
- 6 additional annual days off for exceptional circumstances;
- Employee assistance program for psychological, financial and legal consultations;
- Multisport card;
- Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15;
- Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;
- Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;
- Friendly and supportive multicultural environment, open to new opinions and ideas.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.
Challenge accepted? Apply now with your up-to-date CV in English!
Only shortlisted candidates will be invited to interview.
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