About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Unlocking digital performance. Delivering measurable results.
Location: On-site in Sutherland’s Office, Sofia
Working time: Monday to Friday 9 – 18h
Role Summary:
We are seeking a dynamic and experienced Accounts Payable Team Manager to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in English and German, demonstrate leadership in driving team productivity, and ensure high-quality service delivery across order processing, query resolution, and RMA (Return Material Authorization) processes.
Key Responsibilities:
Lead and manage a team handling Customer Care and AP processes
Oversee daily operations including: Order Processing, Query Handling, RMA Management
Accounts Payable responsibilities including: Invoice Processing, Supplier Queries, Payments, Vendor Management
Ensure timely and accurate resolution of customer queries and escalations
Drive team performance through KPIs and productivity metrics
Foster a collaborative and high-performing team culture and manage team conflicts constructively and promote employee engagement
Build and maintain strong relationships with internal stakeholders and external customers
Ensure compliance with company policies and regulatory requirements
Identify process improvement opportunities and implement best practices
Required Qualifications & Experience:
Fluent in English (must – spoken and written) and German (highly preferable)
Advantage: Accounts Payable and Customer Care domains
Proven experience in Order Management, Query resolution, and RMA processes
Prior experience in a Team Lead or Supervisory role
Strong interpersonal and communication skills
Ability to manage team dynamics and resolve conflicts effectively
Customer-centric mindset with a focus on quality and service excellence
Proficiency in ERP systems (SAP preferred) and MS Office tools
Preferred Attributes:
Experience working in a multinational or shared services environment
Strong analytical and problem-solving skills
Ability to work under pressure and manage multiple priorities
Passion for continuous improvement and operational excellence
What we offer:
Additional health and life insurance coverage
Generous annual leave
Food vouchers and various discounts
Transportation / Utilities allowance
Competitive salary and clear career progression
World-class on-the-job training
Work in a cozy office
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Unlocking digital performance. Delivering measurable results.
Location: On-site in Sutherland’s Office, Sofia
Working time: Monday to Friday 9 – 18h
Role Summary:
We are seeking a dynamic and experienced Accounts Payable Team Manager to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in English and German, demonstrate leadership in driving team productivity, and ensure high-quality service delivery across order processing, query resolution, and RMA (Return Material Authorization) processes.
Key Responsibilities:
Lead and manage a team handling Customer Care and AP processes
Oversee daily operations including: Order Processing, Query Handling, RMA Management
Accounts Payable responsibilities including: Invoice Processing, Supplier Queries, Payments, Vendor Management
Ensure timely and accurate resolution of customer queries and escalations
Drive team performance through KPIs and productivity metrics
Foster a collaborative and high-performing team culture and manage team conflicts constructively and promote employee engagement
Build and maintain strong relationships with internal stakeholders and external customers
Ensure compliance with company policies and regulatory requirements
Identify process improvement opportunities and implement best practices
Required Qualifications & Experience:
Fluent in English (must – spoken and written) and German (highly preferable)
Advantage: Accounts Payable and Customer Care domains
Proven experience in Order Management, Query resolution, and RMA processes
Prior experience in a Team Lead or Supervisory role
Strong interpersonal and communication skills
Ability to manage team dynamics and resolve conflicts effectively
Customer-centric mindset with a focus on quality and service excellence
Proficiency in ERP systems (SAP preferred) and MS Office tools
Preferred Attributes:
Experience working in a multinational or shared services environment
Strong analytical and problem-solving skills
Ability to work under pressure and manage multiple priorities
Passion for continuous improvement and operational excellence
What we offer:
Additional health and life insurance coverage
Generous annual leave
Food vouchers and various discounts
Transportation / Utilities allowance
Competitive salary and clear career progression
World-class on-the-job training
Work in a cozy office
