At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – a top-tier BPO provider offering exceptional customer support and
streamlined business services worldwide, we are looking for – Help-Desk Representative
with Dutch or Danish or Turkish or Azerbeidjani.
Key Responsibilities:
*Provide first-line support to users in Dutch, Danish, Turkish, or Azerbaijani, ensuring a
positive and trustworthy experience;
*Monitor, review, and respond to user reports or content issues according to platform safety policies;
*Escalate complex cases to senior specialists or technical teams when necessary;
*Maintain accurate documentation of user interactions and case resolutions;
*Contribute to a safe online environment by identifying potential risks, abuse, or policy violations.
Requirements:
*Fluency in Dutch, Danish, Turkish, or Azerbaijani, plus good command of English (spoken and written);
*Strong motivation to start a career in digital trust and online safety;
*Excellent communication and problem-solving skills with a customer-focused mindset;
*Ability to follow detailed procedures and remain calm in sensitive or repetitive situations;
*Previous experience in customer service, moderation, or a related field is an advantage, but not required.
What our client offers:
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*Full-time job, 8-hours shifts on schedule;
*Supportive team culture and professional work atmosphere.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
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