Manager client access management (maternity cover)

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .
Job Description
The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their key goal is to ensure that our customers have the right access to the right products at the right time. Reporting to the Head of Global Finance Services (GFS) Bulgaria you will lead the Client Access Management to deliver positive outcomes for our clients. The Client Access Manager is a senior role and will be responsible and accountable for meeting access management SLAs and KPIs. They will ensure best practise and consistent standards are applied across the team. The role will provide end to end oversight of the process and be responsible for escalations and stakeholder engagement.
What you’ll do:

• Lead and motivate the Client Access Management team, ensuring performance and development.
• Own and oversee end-to-end client access processes, meeting SLAs and KPIs.
• Foster a client-focused culture and manage stakeholder relationships.
• Handle internal and external escalations to resolution.
• Ensure compliance with audit, security, and regulatory requirements.
• Drive process improvements in collaboration with CIAM partners.
• Support access reviews, attestations, and other CIAM-managed functions.
• Maintain accurate reporting and documentation.
• Manage team scheduling, performance, and workload distribution.

Qualifications
What you’ll bring:

• 5+ years of experience in access management roles
• Experience of providing training & assistance to new or less experienced colleagues
• Experience of supporting team members in resolving queries
• Previous line management or supervisory experience
• Leadership capabilities; helping to develop team members to achieve their full potential
• Good understanding of security and IAM principles
• Fluency in English

Additional Information
Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.
What you will get:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
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