As a Technical Account Manager, you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in depth understanding of the customer’s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.
This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.
To succeed in this role you must have experience in:
- Managing customer expectations and experience to deliver high customer satisfaction and increase retention.
- Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer.
- Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.
- Recommending network hardware, software, and platform specific design elements.
- Collaborating with internal departments to facilitate customer need fulfillment.
- Maintaining updated knowledge of company products and services.
- Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers.
- Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole.
- Windows or similar, including Excel, PowerPoint , and Word.
Desired Qualifications:
- Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industry
- Business fluency in both French and English (in speaking and writing)
- College graduate: Bachelor’s or associate degree in Business, Communication, or related field
- Strong customer service and interpersonal skills for dealing with different types of customers
- Time management and multitasking skills in order to handle multiple tasks and customers at once
- A bility to build rappo rt and collaborate with others within the company and externally.
- Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.
What we offer:
- Well-coordinated professional team.
- Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
- Additional Health and Life Insurance Package.
- Employee Assistance Program.
- 25 vacation days.
- 200 BGN Digital Food Vouchers.
- 120 BGN Gross as part of the salary for Working Expenses Allowance
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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