We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Job Description:
Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.
Your main tasks:
Provide first class customer service and technical support through phone and e-mail
Help customers with account, product and order -related inquiries
Utilize provided tools and resources to resolve customer issues and walk-through
Represent the client in a professional yet friendly manner through phone and email interaction
Adhere to client’s defined processes & procedures and company policies
Transfer or endorse contacts to the appropriate department for resolution.
We will give you:
Very competitive salary
Attractive performance incentives
Top-notch training
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
Employee recognition programs
Our requirements:
Excellent German skills (B2 or higher)
Good English skills (B2 or higher)
Computer Navigation Skills and multi-tasking
Knowledge in internet router’s specifications, internet connectivity and troubleshooting
Ability to communicate technical issues clearly to non-technical users
Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting
Excellent communication skills
Flexible working hours
We look forward to your application!
Job Description:
Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.
Your main tasks:
Provide first class customer service and technical support through phone and e-mail
Help customers with account, product and order -related inquiries
Utilize provided tools and resources to resolve customer issues and walk-through
Represent the client in a professional yet friendly manner through phone and email interaction
Adhere to client’s defined processes & procedures and company policies
Transfer or endorse contacts to the appropriate department for resolution.
We will give you:
Very competitive salary
Attractive performance incentives
Top-notch training
Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
Employee recognition programs
Our requirements:
Excellent German skills (B2 or higher)
Good English skills (B2 or higher)
Computer Navigation Skills and multi-tasking
Knowledge in internet router’s specifications, internet connectivity and troubleshooting
Ability to communicate technical issues clearly to non-technical users
Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting
Excellent communication skills
Flexible working hours
We look forward to your application!
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