Elevate Your Career with Sutherland!
We Are Hiring Experienced German-Speaking Customer Support Specialists (Remote) – Aviation & Travel Industry
Do you have experience in customer support and a passion for the travel and aviation sector?
Do you speak German and English and want a stable, long-term remote position?
Sutherland Bulgaria is expanding its team and looking for experienced professionals to support one of the world’s most respected international airlines.
Your Responsibilities:
As a Customer Support Specialist (German), you will be the primary point of contact for airline customers via phone and email. Your responsibilities will include:
Managing flight bookings – changes, cancellations, additional services
Providing accurate information on flight schedules, fares, policies, and services
Handling customer inquiries with professionalism, empathy, and attention to detail
Using internal systems to process requests efficiently
Ensuring excellent customer experience and service quality
Requirements:
German – B2/C1 level, written and spoken and English – minimum B2 level
Previous experience in customer support, call centers, hospitality, tourism, or aviation – experience is an advantage
Experience with Amadeus or other airline reservation systems is a plus
Strong communication and organizational skills
Ability to work in a dynamic environment and solve problems efficiently
Self-discipline and reliability when working from home
What We Offer:
Fully remote/ home-office position with equipment provided
Long-term employment contract
21 days of paid annual leave
Health and life insurance
Meal vouchers and monthly transport allowance
Full-time role – 8-hour shifts
Paid training and continuous professional support
Real opportunities for career growth within an international company
Supportive culture, team-building events, and employee recognition programs
Why Join Us?
Represent a world-class international airline
Build your career in a high-standard service environment
Enjoy stability, development, and growth opportunities
Use your language skills daily in a professional context
If you live in Bulgaria, speak German and English, and have experience in customer service – this is the right opportunity for you!
Apply now and take off with Sutherland! ✈️
We Are Hiring Experienced German-Speaking Customer Support Specialists (Remote) – Aviation & Travel Industry
Do you have experience in customer support and a passion for the travel and aviation sector?
Do you speak German and English and want a stable, long-term remote position?
Sutherland Bulgaria is expanding its team and looking for experienced professionals to support one of the world’s most respected international airlines.
Your Responsibilities:
As a Customer Support Specialist (German), you will be the primary point of contact for airline customers via phone and email. Your responsibilities will include:
Managing flight bookings – changes, cancellations, additional services
Providing accurate information on flight schedules, fares, policies, and services
Handling customer inquiries with professionalism, empathy, and attention to detail
Using internal systems to process requests efficiently
Ensuring excellent customer experience and service quality
Requirements:
German – B2/C1 level, written and spoken and English – minimum B2 level
Previous experience in customer support, call centers, hospitality, tourism, or aviation – experience is an advantage
Experience with Amadeus or other airline reservation systems is a plus
Strong communication and organizational skills
Ability to work in a dynamic environment and solve problems efficiently
Self-discipline and reliability when working from home
What We Offer:
Fully remote/ home-office position with equipment provided
Long-term employment contract
21 days of paid annual leave
Health and life insurance
Meal vouchers and monthly transport allowance
Full-time role – 8-hour shifts
Paid training and continuous professional support
Real opportunities for career growth within an international company
Supportive culture, team-building events, and employee recognition programs
Why Join Us?
Represent a world-class international airline
Build your career in a high-standard service environment
Enjoy stability, development, and growth opportunities
Use your language skills daily in a professional context
If you live in Bulgaria, speak German and English, and have experience in customer service – this is the right opportunity for you!
Apply now and take off with Sutherland! ✈️
ПодобниОбяви
