Epxos Ltd is a subsidiary of a global conglomerate that provides outsourced technical solutions to businesses around the world. Over the course of the past five years, we have made significant strides toward our goal of being one of the most successful outsourcers serving various industries such as tech providers, e-commerce, fintech, pay-tech alike. Our varied services have been meticulously developed in order to provide our clients with an all-encompassing support system that is both thorough and easily accessible. We attempt to make our services available to potential customers located in every region of the world by providing them in a variety of languages, including English, Spanish, Arabic, Italian, Russian, and German.
We are looking for a person with previous experience as a Compliance and KYC in the fintech sector.
Candidates with background experience of more than 3 years would be considered with higher priority!
Your Duties:
• Maintain good relationships with clients.
• Verifying customer details and keep track record via CRM, KYC and other reports.
• Proactive communication with customers to increase customer retention and value.
• Keep close communication with upper management and follow up with upcoming cases.
• Updating record database and gathering required information/documents from customers.
• Handling customers’ accounts, solving account problems and providing information via emails, on-line chat, other.
Requirements:
• Excellent English – both verbal and written.
• Other languages would be considered as a big advantage.
• Previous working experience as a Compliance, KYC and/or Customer Support – minimum 1 year!
• Previous experience and knowledge regarding international regulations, licensing regimes, policies, data protection, fintech, and other financial products would be considered as a big advantage.
• Able to think outside the box and have the desire to pull out all the stops to solve issues.
• Proficiency in MS Office, particularly Excel.
• Past sales experience is a plus.
• Excellent computer skills.
What we offer:
• Attractive base salary.
• Full time position (8 h) – Monday to Friday.
• Comfortable office location – 8 minutes’ walk from the subway next to Business Park.
• Social benefits – Multisport, additional health insurance, birthday gift cards, other.
• Opportunities for growth to a higher position in the Company.
• Paid Vacations (20 annual days), Holidays & Team buildings.
• Free fruits and soft drinks in the office + weekly catering (Thursdays).
Candidates’ applications with references or recommendation letters will have an advantage!
We will be waiting for your CV – IN ENGLISH ONLY!!!
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