French-Speaking Customer Expert for Premium Coffee Machines

Job Overview:

Are you a coffee enthusiast? Be part of our Customer Experts team for an award-winning brand offering premium coffee machines

At TP in Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment – from high-end espresso machines to food processors – designed to simplify consumers’ daily lives, allowing them to “Master Every Moment”.

If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You’ll be working in our super modern offices in Chania, Crete.

Responsibilities:

Be the primary point of contact for customer requests, providing an enhanced customer experience
Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
Respond to customer inquiries about our client’s new and existing products, facilitating their use
Handle complaints – always in a graceful and professional manner
Resolve issues as they arise – timely and efficiently
Maintain solid customer relationships by handling questions and concerns with speed and professionalism

What you will bring:

High level of fluency in French
Great knowledge of the English language (oral & written)
Work experience in a customer support role is a plus
Exceptional communication & soft skills, as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
A positive attitude, empathy, and high work- ethic
Flexibility in adapting to a fast-paced environment

What we offer:

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.