[Our client is a dynamic and ambitious company in the online casino and betting industry, committed to operational excellence, seamless customer experience, and robust platform management. They focus on delivering reliable, efficient, and secure online operations while fostering cross-team collaboration and compliance.]
We are currently seeking an experienced Online Operations Manager to report directly to the Chief Operating Officer (COO). The role is responsible for overseeing daily online operations, coordinating cross-functional teams, and ensuring the platform’s stability, performance, and regulatory compliance.
Key Responsibilities:
• Organize, coordinate, and manage daily online business operations, ensuring smooth platform performance.
• Oversee operational activities across sports betting, casino, promotions, and campaigns.
• Ensure seamless collaboration between operational teams – Risk, Sports Betting, CRM, Customer Operations, and Finance.
• Monitor performance, service quality, and system reliability; report on KPIs regularly.
• Participate in strategic planning and the implementation of new products, features, and technological solutions.
• Ensure compliance with internal policies, security standards, AML/KYC regulations, and responsible gaming principles.
• Identify operational risks and implement measures to minimize errors, losses, and inefficiencies.
• Collaborate with platform providers, payment systems, and external sports and casino vendors.
• Coordinate communication between teams during incidents, system changes, or emergencies, ensuring timely resolution.
• Conduct analyses and propose process optimizations to enhance the customer experience.
Requirements:
• Bachelor’s degree in Business Administration, Economics, Project Management, IT, or related field.
• Minimum 4 years of professional experience in online operations, process management, or business coordination (iGaming, fintech, or e-commerce experience is a plus).
• Strong knowledge of online business processes, customer journeys, and operational models.
• Experience in managing teams and coordinating across multiple departments.
• Data analysis and reporting skills (Excel, BI tools, SQL – advantage).
• Knowledge of regulatory frameworks, AML/KYC, and responsible gaming principles.
• Excellent English communication skills (written and spoken).
• Strategic and analytical thinking, decision-making, and task prioritization skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Loyalty, integrity, and commitment to corporate goals and values.
[What’s Offered:
• Strategic managerial role within a growing iGaming organization.
• Opportunity to shape and optimize online operational processes.
• Competitive remuneration package.
• Additional health insurance, meal vouchers, and sports card.
• Full-time role, based in Sofia.]
We are currently seeking an experienced Online Operations Manager to report directly to the Chief Operating Officer (COO). The role is responsible for overseeing daily online operations, coordinating cross-functional teams, and ensuring the platform’s stability, performance, and regulatory compliance.
Key Responsibilities:
• Organize, coordinate, and manage daily online business operations, ensuring smooth platform performance.
• Oversee operational activities across sports betting, casino, promotions, and campaigns.
• Ensure seamless collaboration between operational teams – Risk, Sports Betting, CRM, Customer Operations, and Finance.
• Monitor performance, service quality, and system reliability; report on KPIs regularly.
• Participate in strategic planning and the implementation of new products, features, and technological solutions.
• Ensure compliance with internal policies, security standards, AML/KYC regulations, and responsible gaming principles.
• Identify operational risks and implement measures to minimize errors, losses, and inefficiencies.
• Collaborate with platform providers, payment systems, and external sports and casino vendors.
• Coordinate communication between teams during incidents, system changes, or emergencies, ensuring timely resolution.
• Conduct analyses and propose process optimizations to enhance the customer experience.
Requirements:
• Bachelor’s degree in Business Administration, Economics, Project Management, IT, or related field.
• Minimum 4 years of professional experience in online operations, process management, or business coordination (iGaming, fintech, or e-commerce experience is a plus).
• Strong knowledge of online business processes, customer journeys, and operational models.
• Experience in managing teams and coordinating across multiple departments.
• Data analysis and reporting skills (Excel, BI tools, SQL – advantage).
• Knowledge of regulatory frameworks, AML/KYC, and responsible gaming principles.
• Excellent English communication skills (written and spoken).
• Strategic and analytical thinking, decision-making, and task prioritization skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Loyalty, integrity, and commitment to corporate goals and values.
[What’s Offered:
• Strategic managerial role within a growing iGaming organization.
• Opportunity to shape and optimize online operational processes.
• Competitive remuneration package.
• Additional health insurance, meal vouchers, and sports card.
• Full-time role, based in Sofia.]
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