Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.
Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care.
Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.
Your role:
- Responsible for providing day-to-day end-user support (maintaining and improving flows, email alerts, custom objects, page layouts, assignment rules, and troubleshooting bugs).
- Create and maintain documentation on business processes, policies, system configuration, and training materials.
- Responsible for platform data security. Manage access and permissions through User Setup, Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, Security Policies.
- Design, build, document, test and deploy enhancements using industry best practices.
- Support users with reports and dashboards, and help improve reporting usability.
- Collaborate with business users to understand needs and translate them into system improvements.
- Troubleshoot and work with users to ensure Salesforce meets their needs.
- Assess the impact of minor changes and enhancements within the Salesforce platform.
- Keep up to date with Salesforce features and functionality and provide recommendations for process improvements.
- Familiarity with bulk data manipulation (e.g. DataLoader, Workbench, DemandTools).
What makes you stand out:
- 1+ years of experience with Salesforce or other CRMs
- Ability to work independently, as well as part of a team, on multiple projects.
- Excellent writing skills for documentation creation/maintenance.
- Detail-oriented with strong communication and problem-solving skills.
- Fluency in English – written and verbal.
- Expertise and Interest in Blockchain/FinTech are a plus, but not mandatory.
Nexo benefits:
- Competitive and rewarding remuneration package.
- Annual performance-based bonuses.
- Comprehensive Learning Hub for continuous growth.
- Hybrid work model: primarily office-based with scheduled home office flexibility.
- A dynamic and inspiring environment with cutting-edge projects.
- Career development opportunities in a global leader driving the next generation of wealth.
- Customizable personal benefits package.
- Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
- Free parking with a designated space, free electric bikes, and public transportation cards.
- Fresh fruits, snacks, and a well-stocked office kitchen.
- Regular department team buildings and company-wide team buildings.
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