Multilingual chat support advisor

Ъпскил ООД is a recruitment agency ready to go the extra mile to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind it’s back. At any given moment, we can offer multiple opportunities from different companies needing a wide variety of talent. If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.
Our current client is a large global company with well-established operation in Sofia – the global leader in online entertainment.
On their behalf, we are looking for a Chat Support Advisor with German, French, Polish, Arabic, Greek, Dutch, Hungarian, Czech, Slovak and English who would be willing to join their team and grow with the company. The job is 100% non-voice – chat and email support only with a hybrid work model. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!

Responsibilities:

• Liaise directly with company players via a messaging service tool and occasionally via ticketing system to answer their questions and resolve their queries;
• Inform players of any upcoming promotions, regulation changes and requirements;
• Provide fast, accurate, thorough and friendly responses;
• Stay fully up-to-date with all of the company guidelines, policies and procedures and will be up to the task of completing any other duties associated with assisting players as requested by management;
• Enjoy a fast-paced environment working to agreed targets.

Requirements:

• Any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage;
• Excellent knowldege of English language;
• Customer focused;
• Ability to multitask, think quickly and make solid decisions;
• Good technical and communication skills;
• Flexibility to adapt to different business needs, challenging situations, and changes;
• Highly-motivated with great attention to detail and able to evaluate customer demands.

The company offers:

• The best salary and benefits package on the market!;
• Opportunity to choose your working shifts: day shifts, late shifts or nights shifts;
• 30 days paid leave per year;
• Additional health and dental insurance;
• Personal life insurance and disability coverage;
• Personal development and company training programs;
• 26 weeks primary carer leave, and 4 weeks of secondary carer leave;
• A sports’ card membership;
• Corporate discounts for different services;
• Monthly lunch and travel allowance;
• Free snacks, fruits, and drinks in the office.

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you! Please send your CV in English. Please note that only short-listed candidates will be contacted. License No.2826. We will treat your application with full confidentiality!