Company Description
Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.
At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.
Work from Our Modern Office in Sofia
Are you looking for a job that gives you flexibility, stability, and growth?
Want to be part of a global company that values people, not just numbers?
Join Sutherland and turn your passion for tech and languages into a career!
Why You’ll Love This Opportunity
Flexible hours: Choose what fits your life – 4, 6, or 8-hour shifts
Work-life balance: Options for weekday and weekend shifts
Prime office location in Sofia with excellent public transport access
No experience needed in tech – just motivation to learn!
What You’ll Be Doing
As a Technical Support Specialist, you’ll assist users of popular consumer electronics and smart home products. Your mission: make tech simple again!
Support customers via phone and email in French and English
Help troubleshoot device and connectivity issues
Guide customers through setup and usage
Provide useful product tips and solutions
Collaborate with a supportive, multilingual team
What We’re Looking For
Fluency in French (B2-C1) and English (B2-C1)
Interest in gadgets, tech, or smart devices
Basic understanding of Wi-Fi, routers, or connectivity
A positive, problem-solving attitude
Willingness to work on-site in Sofia
Availability for flexible shifts – we’ll find what works best for you!
What We Offer You
Permanent contract for long-term stability
Attractive salary package
2 weeks of paid training to get you started
21 paid vacation days annually
Full benefits package, including:
Additional health & life insurance
Meal and gift vouchers
Transportation allowance
Recognition programs & clear career path
Upskilling & career development opportunities
Stylish office with break areas to recharge
Ready to step into the tech world with Sutherland? Apply now and let’s grow together!
Sutherland is a global leader in Customer Experience Management. For over 37 years, we have been enhancing customer interactions through innovative solutions, automation, and AI-driven services. With 60,000+ employees worldwide, Sutherland has been in Bulgaria since 2008, operating from three offices in Sofia, Varna, and Burgas, providing customer service and technical support in 20 languages.
At Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all in a flexible, supportive, and dynamic environment where you can develop new skills and advance your career.
Work from Our Modern Office in Sofia
Are you looking for a job that gives you flexibility, stability, and growth?
Want to be part of a global company that values people, not just numbers?
Join Sutherland and turn your passion for tech and languages into a career!
Why You’ll Love This Opportunity
Flexible hours: Choose what fits your life – 4, 6, or 8-hour shifts
Work-life balance: Options for weekday and weekend shifts
Prime office location in Sofia with excellent public transport access
No experience needed in tech – just motivation to learn!
What You’ll Be Doing
As a Technical Support Specialist, you’ll assist users of popular consumer electronics and smart home products. Your mission: make tech simple again!
Support customers via phone and email in French and English
Help troubleshoot device and connectivity issues
Guide customers through setup and usage
Provide useful product tips and solutions
Collaborate with a supportive, multilingual team
What We’re Looking For
Fluency in French (B2-C1) and English (B2-C1)
Interest in gadgets, tech, or smart devices
Basic understanding of Wi-Fi, routers, or connectivity
A positive, problem-solving attitude
Willingness to work on-site in Sofia
Availability for flexible shifts – we’ll find what works best for you!
What We Offer You
Permanent contract for long-term stability
Attractive salary package
2 weeks of paid training to get you started
21 paid vacation days annually
Full benefits package, including:
Additional health & life insurance
Meal and gift vouchers
Transportation allowance
Recognition programs & clear career path
Upskilling & career development opportunities
Stylish office with break areas to recharge
Ready to step into the tech world with Sutherland? Apply now and let’s grow together!
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