OPENTEXT – THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.
As a Site Reliability Engineer at OpenText, you will be responsible for ensuring our cloud infrastructure’s reliability, scalability, and performance. You must be able to learn and understand current application designs thoroughly and have hands-on technical experience. You will work closely with development and operations teams to design, implement, and maintain systems that are resilient and efficient.
- Collaborate with Product Development, Professional Services, and Customer Support teams to deploy services and applications and make these services more stable and resilient.
- Be an expert on migration of applications and services, and disaster recovery planning & execution.
- Troubleshoot and resolve issues related to infrastructure and application performance and provide root cause analysis.
- Develop and enhance OpenText automated deployment strategies (CI/CD) to streamline development and deployment processes.
- Utilize AWS services to build and maintain cloud infrastructure.
- Work with 3rd party vendors and their support organizations for any impact to OT hosted solutions
- Prioritize work to ensure timely project deliveries.
- Available to work on weekends to perform scheduled maintenance activities, upgrades, and deployments.
- Participate in on-call rotations to provide 24×7 support for critical systems.
What you need to Succeed
- Minimum 5 to 7 years of experience in Cloud Applications and Platforms.
- Hands-on experience in Cloud computing (AWS, Google, Azure)
- In-depth knowledge of Linux and Windows operating systems and system administration.
- Design, implement, and manage Kubernetes clusters to ensure high availability and scalability.
- Develop and maintain Helm charts for container-based application deployments and management.
- Solid understanding of Terraform for infrastructure provisioning and management.
- Able to automate tasks with Python, Go, bash, PowerShell, or Shell-script.
- Experience with CI/CD tools and practices (Ansible/Chef/Puppet/Gitlab/Concourse etc.)
- Understanding security and network protocols, such as SFTP, VPN, HTTPS, and SSH.
- Familiarity with load balancers, SMTP, DNS, and networking protocols.
- Strong analytical and problem-solving techniques and the ability to work under pressure.
- Ability to analyze and debug complex systems and maintain detailed documentation.
- Strong communication and collaboration skills.
- A fast self-learner, and ability to adapt to a changing application/platform.
OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace.
