ServiceNow Product Engineer

We are…
Bulwork is the first IT recruitment agency with 24 years of significant market presence in Bulgaria. Thanks to our highly qualified team, Bulwork provides top-tier services, meeting the trust and expectations of clients and candidates.
Our client is…
A well-established financial institution with a regional and international presence, committed to supporting economic growth, innovation, and sustainable development. Through strategic initiatives and personalized financial solutions, it works across both the private and public sectors. The main focus of the company is on stability, growth, and building a better future through smart financial solutions.
Currently, we are supporting them in recruiting an experienced IT Professional to hold the position of:
ServiceNow Product Engineer
Main duties:
As a ServiceNow Product Engineer, you will be responsible for configuring and optimizing ITSM and ITOM workflows (e.g., Incident, Problem, Change, Discovery) to meet operational needs, including automations and custom scripting. The role ensures the integrity of the CMDB, manages integrations with third-party systems, and delivers actionable insights through dashboards and reports. Additionally, in this role, you will support platform governance, mentor junior colleagues, and help drive improvements across the ServiceNow ecosystem, including DevOps integration and issue resolution
Required knowledge, skills, and experience:
– University degree or comparable professional background in a relevant field.
– Solid experience in setting up and customizing ServiceNow ITSM and ITOM functionalities, including key modules like Incident, Change, and Discovery.
– Practical knowledge in building automation processes using ServiceNow-native tools – Flow Designer and Orchestration.
– Familiarity with ITIL methodologies and their effective application to streamline IT operations and service management.
– Ability to diagnose and resolve platform-related issues efficiently, ensuring uninterrupted service and system stability.
– Experience in working with external tools and platforms to integrate with ServiceNow, and capable of producing detailed reports and dashboards to support performance tracking.
– Excellent command of the English language – both written and spoken.
The company can attract you with:
– Competitive salary with performance-based bonuses.
– Private health and life insurance coverage.
– Flex Allowance to support your expenses such as housing, education, commuting, health, and fitness activities.
– Hybrid work model.
– 25 days of paid vacation.
– Dynamic and challenging work.
– Career and professional growth and development.
If this job opportunity attracts your attention, please send us your CV or LinkedIn profile in English.
The confidentiality of all applications is assured. Only shortlisted candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
BULWORK COMPANY LTD – IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP).