Applications Support Engineer (Level 3)

dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.

Job Description

We are looking for an Applications Support Engineer (Level 3) to join the team.

We expect the Applications Support Engineer to:

work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
deploy, install, configure and maintain sophisticated Trading/Finance and related software
configure bare metal & сloud instances to host various types of applications
work on the administration of UNIX/Linux OS – installation, configuration and maintenance
administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
make key decisions for scalability, reliability and accessibility
install and manage in-house developed and external well-known monitoring systems
work with the GIT repositories
implement automation activities in order to get rid of routines
suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of
automated routine procedures and interaction between departments
be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems
health and status, and continuously making improvements
solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such
as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.)
communicate with clients and partner companies’ engineers on technical subjects
participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
guide and mentor Tier II engineers
share knowledge within the team and across other teams

Qualifications

Must-have skills:

3+ years of experience in UNIX/Linux administration
experience working as a Tier III Support engineer
strong experience with OS-level administration on Linux and/or UNIX
experience in Amazon compute cloud
hands-on scripting experience with Bash, Python, and/or Groovy
experience with configuring CI/CD pipelines
in-depth knowledge of TCP/IP and ISO/OSI stack
experience in working with Apache, Nginx, HAproxy, Envoy, etc
experience with networking (routing, IP, TCP, UDP, DNS) and Cisco
experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
know how to read and analyze errors in applications
strong ability to troubleshoot and solve problems using analytical skills
an ability to handle multiple tasks and projects simultaneously
understanding of ITIL processes and routines
Good command of English (written and verbal)

Nice-to-have skills:

knowledge of IP Multicast (RP, PIM, IGMP)
experience in cluster technologies and high availability systems
experience with SQL-like command language
experience with Ansible
knowledge of Java programming language
experience with trading/exchange/risk management software usage
experience with Atlassian software (JIRA, Confluence, FishEye, etc.

Additional Information

dxFeed employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Sofia and enjoy:

Flexibility benefits: