At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 2000 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria
What you’ll build
We are looking for a Senior Product Manager specializing in Agentic AI to lead the development of next-generation autonomous agent solutions. You will define product vision and strategy, translate stakeholder needs into actionable roadmaps, and shape impactful AI products at the intersection of LLM-based agents, data insights, and enterprise integration.
As the voice of the customer and market, you will own the full product lifecycle—from ideation to delivery and continuous improvement—balancing technical feasibility, business priorities, ethics, and user experience. You’ll collaborate across engineering, UX, data science, and business teams to deliver scalable, responsible AI solutions
Key Responsibilities
- Define and communicate the product vision, roadmap, and value proposition for agent-based AI products
- Collaborate with stakeholders, customers, and end users to capture needs, value drivers, and buy-in
- Prioritize and refine the backlog based on impact, feasibility, market trends, and regulatory requirements
- Partner with engineering, data, and design teams to translate requirements into epics, user stories, and acceptance criteria (via Jira)
- Lead ideation, prototyping, and validation of AI agents, tool integrations, and autonomous workflows
- Define and track success metrics, leveraging user feedback and data for continuous improvement
- Stay ahead of advances in agentic AI, safety, compliance, and UX, while mentoring colleagues on modern AI product thinking
What you bring
- Bachelor’s or Master’s degree in computer science, engineering, AI, product management, or a related technical/quantitative field
- Proven product management experience in AI/ML, data, or technical products (ideally with LLMs, GenAI, autonomous/multi-agent systems)
- Strong understanding of agentic AI concepts, orchestration, RAG, tool use, prompt engineering, and evaluation
- Skilled in agile product delivery (Scrum/SaFe) with hands-on Jira expertise and cross-functional collaboration
- Strong communication, stakeholder management, and prioritization skills
- Experience defining KPIs, analyzing user feedback, and iterating products responsibly with awareness of compliance, safety, and bias
- Passion for innovation and continuous learning; familiarity with agentic AI frameworks (LangChain, CrewAI, etc.), cloud-native tech, or enterprise SaaS is a plus
Where you belong
SAP Intelligent Enterprise Solutions (IES) exists to “Deliver and Run the Intelligent Enterprise.” As SAP’s technology backbone and reference customer, IES influences product development with a strong focus on customer experience.
Within IES, the Artificial Intelligence Center of Excellence (AI CoE) drives SAP’s transformation into a data-driven intelligent enterprise. Our mission is to deliver business value through AI and establish SAP as a market thought leader in AI.
We implement both standard and custom AI solutions across all lines of business, acting as customer zero for SAP AI products and providing continuous feedback for improvement. We offer a robust AI platform and infrastructure for end-to-end ML development using MLOps, and operate a central chatbot platform via SAP Conversational AI, enabling digital assistant capabilities across SAP.
Our team culture is built on trust, collaboration, agility, and transparency. We follow an autonomous, agile team model (SAFe) and embrace SAP New Work principles, putting people at the center and encouraging creativity and experimentation
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431840 | Work Area: Software-Design and Development | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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