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A job that matters: Your Tasks
- Create, process, and execute customer orders for products, projects, and services
- Ensure timely and accurate entry of order data into ERP systems
- Generate and issue invoices in compliance with company policies
- Monitor billing accuracy and resolve discrepancies
- Support quote preparation and validation
- Respond to customer inquiries and provide product/service information
- Conduct lead generation activities to support sales pipeline development
- Manage long-tail customer accounts to ensure engagement and conversion
- Receive and log customer complaints related to orders, billing, or service
- Assist in preparing periodic reports for performance tracking
- Ensure timely communication and follow-up with customers
- Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes
An experience that matters: Your Skills
Sales Operations Coordinator – Experience managing order processing, supporting sales teams, and handling CRM/ERP systems.
Customer Service Representative (B2B) – Background in handling customer inquiries, complaints, and service coordination in a business environment.
Order Management Specialist – Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment.
Billing or Invoicing Specialist – Experience in generating, validating, and issuing invoices, and resolving billing discrepancies.
Account Coordinator or Account Executive – Experience managing client relationships, supporting account managers, and ensuring service delivery.
Sales Support Administrator – Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation.
Lead Generation or Inside Sales Representative – Experience identifying and qualifying leads, especially in long-tail customer segments.
Procurement or Supply Chain Assistant – Familiarity with order coordination, vendor communication, and logistics support.
Bachelor’s or Master’s degree in one of the following fields:
- Business Administration
- Sales & Marketing
- Finance or Accounting
- Supply Chain Management
- Economics
- Commercial or Industrial Management
Тechnical & Process Skills:
- Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle)
- CRM tools experience (e.g., Salesforce, Microsoft Dynamics)
- Billing and invoicing accuracy
- Data entry and validation with high attention to detail
- Microsoft Office Suite (Excel, Word, PowerPoint)
Customer-Facing Skills
- Strong verbal and written communication
- Customer service orientation
- Complaint handling and resolution
- Ability to manage long-tail accounts and build relationships
- Sales & Pre-Sales Support
- Lead generation and qualification
- Quote preparation and coordination
- Sales support and documentation
- Process coordination across departments
Organizational & Analytical Skills :
- Time management and ability to prioritize tasks
- Problem-solving and critical thinking
- Reporting and documentation accuracy
- Organized, high level of accuracy and detail oriented
A workplace that matters: Our offering
- Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health, Legal & Financial Counselling)
- 200 BGN Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15,000 LinkedIn Learning courses to assist in your professional development
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