At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – а technology-enabled BPO firm dedicated to optimizing customer
service and business performance for world-renowned brands, we are looking for –
App Support Specialist with French and English (Remote).
Key Responsibilities:
*Provide friendly and efficient support to customers over the phone, email, or chat, assisting them in real time;
*Troubleshoot account and mobile app issues, guiding users step by step toward quick resolutions;
*Help customers with login details, app installation, and account setup while ensuring a smooth experience;
*Clearly communicate solutions in a professional yet approachable way that builds customer trust;
*Keep accurate records of customer interactions and feedback to support continuous improvement;
*Be part of a collaborative remote team that values quality service and positive energy.
Requirements:
*Fluent in French and English, both spoken and written, with excellent communication skills;
*Passion for helping others and confidence in handling customer interactions with empathy and patience;
*Comfortable working on rotating day and night shifts to support customers when they need you most;
*Ability to work fully remotely with a reliable internet connection and a quiet workspace;
*Solid computer and multitasking skills, with interest in learning new technologies
*A proactive, team-oriented mindset with strong problem-solving and organizational abilities.
Our client offers:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
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