WE ARE
SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business ability, and we take every step with extra care. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
ABI’s Growth Division is the center of innovation and tech development within ABI, which is driving ABI’s growth by developing innovations for the core beer business and creating new hyper-growth tech businesses.
ABI Growth includes the following business lines: BEES (our business-to-business e-commerce and SaaS business, also focused on new technologies), TaDa and Ze Delivery (our direct-to-consumer e-commerce businesses), and several other high-tech divisions, including fintech and venture capital.
BEES is an e-commerce and SaaS company created by AB InBev (bees.com). BEES is transforming the traditional sales model, for all. How? By putting customers at the heart of it, making their lives easier and their businesses more profitable. BEES is not here just for beer; it is busy joining the e-commerce giants. In our project we are delivering BEES platform to different countries.
REQUIREMENTS
- University degree in Information Systems, and Systems Analysis and Development; Economics or equivalent experience working in IT landscape
- At least 2 years of proven practical experience in Implementation Consultant/Business Analyst/ Product Manager or similar role
- Advanced English level for day-to-day communication with the team and client (both written and spoken)
- Experience in product implementation and expansion (including implementing software or app-based solutions)
- Solid understanding of business process description methodologies and able to report / documenting business processes. (Expertise in BPMN is plus)
- Proficiency in gathering and documenting business and project requirements (BRDs & PRDs)
- Familiarity with UX principles
- Excellent analytical & problem-solving thinking, multitasking, and organizational skills (time management and prioritization of skills)
- High level of proactivity, creativity, and ownership
- Great interpersonal skills and ability to lead communication with cross cultural users and partners as well as with internal tech & non tech team members.
- Knowledge of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies
- Experience in a high-paced, high-growth environment working with tight deadlines and milestones .
- Willingness and flexibility to travel to diverse locations around the world.
- Knowledge or experience in using Jira.
Nice to have
- A passion for learning and self-improvement
- A drive to inspire and elevate those around you
- Willingness and flexibility to travel to diverse and unconventional locations
- Enthusiasm for working in a fast-growing, multicultural, product-oriented environment
- Interest in contributing to global product development processes within a multinational setting
- Previous experience working with e-commerce platforms or SFA app.
- Knowledge of Mixpanel tool or equivalent product analytics platform
RESPONSIBILITIES
- Acquire and maintain deep knowledge of the BEES platform’s functionalities and products
- Participate on site in business workshops to understand client processes and workflows (workshops could be held in different regions of the world)
- Translate customer requirements & current/future ways of working into features on the BEES platform (incl. writing documentation and story description)
- Analyze clients’ systems and business workflows and propose options for restructuring to avoid unnecessary customization
- Act as a bridge between the customer/ internal business teams and the development team to ensure mutual understanding
- Identify and clarify any gaps during the discovery phase
- Collaborate with customer stakeholders to produce product assessment documentation and translate it into actionable implementation stories
- Serve as a BEES Ambassador, supporting both customers and internal teams with product-related inquiries
- Participate in product designs and influence the design to answer client’s needs and requirements.
- Analyze feature effectiveness and track usability of features once in production
- Collaborate with the international cross-functional team in a multinational environment (with people around the globe and time zones)
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